VOLVO will process all or a part of the following categories of personal data:
Contact data, such as name, email address, telephone number
Individual data, such as preferred language, photo, clothing size, food preferences
Organizational data, such as company name, job position, place of work, country
Repair/service data, such as tracking and logging of activities (including warranty claims) undertaken by you in connection with maintenance, repair or service on vehicles
Competence data, such as learning records and training activities
IT-related data, such as user-ID, passwords, log-in details as well as data and logs about your usage of VOLVO’s IT applications or services
If you are a sole trader VOLVO will also process the following categories of personal data:
Financial data, such as credit or payment information, bank account details
Contractual data, such as purchase orders, contracts and other agreements between you and VOLVO
Legal basis and purposes of the processing
VOLVO will process your personal data based on either of the following legal grounds and for the following purposes, see also further details below.
Legal obligation. Example, VOLVO may be obliged by law to report transactions to a tax authority requiring VOLVO to process your personal data.
Contractual obligation. Example, VOLVO may be required to process your personal data to fulfill the terms and agreements of an order or a service contract signed by you or your employer.
Legitimate interests. VOLVO’s legitimate interests include the interest to manage its daily operations according to lawful and fair business practices including managing its relationships with its customer in order to perform contract(s) to which you or your employer is a party and/or to take steps necessary prior to entering into a contract with you or your employer. Example, VOLVO will need to know your preferred language, to be able to communicate properly with you in day to day activities.
In exceptional cases and only when no other legal ground can be applied, VOLVO may ask separately for your consent to process your personal data for the following purposes. If consent is collected, you are always entitled to withdraw your consent, which will however not affect the lawfulness of the processing based on consent before its withdrawal.
Promotional communications and marketing purposes such as the sending of our periodic newsletter/magazines, information on our services, promotional and advertising material, invitations to events organized by us or from third-party companies with whom we collaborate.
Customer surveys purposes, such as end customer satisfaction surveys, dealer satisfaction surveys, product quality surveys, process improvement surveys.
Personalized services purposes, such as sending you a Volvo branded jacket at your size, or providing you food meeting your preferences when being invited to a Volvo organized event.